Dimplex / Customer service / Spare parts ordering

For electric storage heaters, direct heating devices, electric fireplaces, control/regulation, underfloor heating, hand dryers, door hot-air curtains and hot water devices.

In Germany, you can order spare parts by phoning 0 1805 33 53 04 (Austria: +43 (1) 60575 4802) from the Robert Bosch Hausgeräte GmbH central spare parts depot in Fuerth. Online orders can be placed using the Quickfinder of Robert Bosch Hausgeräte GmbH.

Spare parts lists and exploded drawings for AKO electric devices can be found here.

Information on purchase and installation of spare parts

Our products comply with the applicable safety regulations. Note: Repairs may only be carried out by qualified personnel. Repairs which are improperly carried out can endanger the safety of the user.

Our spare parts and retrofit kits are intended for installation and use in combination with our devices. Smooth functioning and the safety of the devices may be at risk if spare parts are not installed by qualified persons or if spare parts are installed which have not been approved by us for use. Installation instructions are not available. Spare parts must be replaced by trained, qualified personnel.

If in doubt or if you have any further questions relating to this matter, please consult your local supplier or our service specialists.