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Dimplex / Customer service

Quick fault message

Dimplex offers you the possibility of sending us a quick fault message by e-mail. If you should discover any faults with our products, you have the possibility of sending us a brief message by e-mail using our contact form. Please note: this quick fault message does not automatically lead to our after-sales service carrying out matainance work.

Please fill out the form completely to ensure that we can quickly recognize your problem and sufficiently answer your questions. Please let us know how we can contact you. Please ensure that you have correctly entered your e-mail address and telephone number!

For after sales service issues in UK please contact the UK service department with the e-mail address

Fields outlined in red are mandatory.

Please observe that only messages written in either German or English can be processed.

Contact details
Salutation: Ms. Mr.
First name:
Last name:
Postal code:

Device data:
Product range:
Type: Please press here!
Manuf. No./P No.
Production date (PD):
Date bought or put into operation:
Date of claim:
Ascertained damage in transit: Yes No
Faulty part returned: Yes No
Device was checked by:

Reason for complaint:

Ascertained fault/cause:

Addition of photos / documentation
1. Document attached:
2. Document attached:
3. Document attached:

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